BARRACKS LIFE
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SUPPORT

How can we help?

Real humans. We aim to reply within 1 business day.

Get in touch

Common issues

I can't log in

Check that you're using the username you signed up with (not your email — for now). Tap "Forgot password?" on the login screen, or email support@barrackslife.com with the email tied to your account.

I want to delete my account

Open the app → HQ tab → Settings → Delete Account. Deletion is permanent and cannot be undone. Your matches lose access to your profile within minutes; your data clears from active systems within 30 days.

I'm not getting matches

Three things to check: (1) you have at least 3 photos and a real bio, (2) your filters aren't too narrow (try widening the age range and distance), (3) verification is complete — verified profiles surface higher in the deck.

I want a refund

Plus and Premium subscriptions are billed by Apple or Google, so refunds go through them — not us. Apple's refund instructions. Google's refund instructions.

I want to report a user

Inside the app: tap the "•••" menu on any profile, post, or chat → Report. Or email safety@barrackslife.com with as much detail as you can.

I'd like a Verified Vet badge

Open the app → HQ tab → Verification. Submit a redacted DD-214 (cover all SSNs) or verify your .mil email. Manual review usually takes 2–5 business days.

Crisis

If you or someone you know is in crisis, please call 988 (press 1) for the Veterans Crisis Line, or 911 for immediate emergencies. See the Safety Center for more.